Client Background

Our client is a leading solutions provider for the global alternative investment management industry, this organisation operates across 17 locations worldwide, delivering a comprehensive suite of services designed to mitigate risk, streamline execution, and drive efficiencies across pre- and post-trade operations.

As a subsidiary of one of the world’s top 10 largest banks, the business oversees more than $1 trillion in assets under administration. Its nearly 500 clients span a diverse range of funds, including hedge funds, fund of funds, private equity, private debt, real assets, infrastructure, mutual funds, and venture capital.

With a rapidly expanding global footprint and a complex technology landscape, the organisation required an IT partner capable of delivering standardised, scalable, and efficient solutions across multiple regions.

Challenge: Overcoming IT Complexity in a Global Expansion

With the increasing adoption of new technologies, such as AI, organisations face continually growing threats from cyber attacks that demand a robust, integrated security strategy. Historically, defence in depth As part of its digital transformation, our client collaborated with RTK to identify opportunities to modernise IT, streamline procurement, and strengthen global asset management. With significant expansion, came the need for a consistent, repeatable approach to vendor management, logistics, software licensing, and secure, compliant IT disposal.

Fragmented IT Vendor Ecosystem
Global growth created an opportunity to simplify IT procurement and unify vendor management for better efficiency and consistency.

  • Multiple IT vendors with inconsistent pricing, availability, and support across regions.
  • No global standard for hardware or software.

Global Expansion & Office Openings
Rapid growth demanded a repeatable approach to deliver IT infrastructure on time for new office launches.

  • Five new offices opened across Dublin, Cyprus, Sydney, Vancouver, and Kuala Lumpur.
  • Needed ‘just-in-time’ delivery of critical IT hardware.

Worldwide Logistics & Compliance
Expansion into challenging regions highlighted the need for expert handling of customs, tax, and shipping complexities.

  • Required end-to-end logistics support in the Cayman Islands, Bermuda, and Cyprus.
  • Sought reliable compliance with local import regulations.

Software Licensing Management
A decentralised approach to software licensing made it difficult to track usage, manage costs, and stay compliant.

  • Limited visibility over licensing agreements across global vendors.
  • Increased costs, inefficiencies, and greater compliance risk.

No Global IT Asset Disposal Strategy
The absence of a consistent ITAD process raised concerns around data security, sustainability, and ESG accountability.

  • Lacked internal reporting for e-waste reduction or ESG performance.
  • No standard approach for secure decommissioning and disposal.

Solution: Redefining IT Operations for a Global Financial Services Leader

To support our client’s global expansion and IT modernisation, RTK implemented a seamless procurement and logistics strategy, ensuring timely delivery of critical IT equipment to complex locations. By leveraging a specialised and resilient supply chain, RTK managed global shipping, customs, and tax requirements while streamlining hardware collections across key offices. Additionally, RTK introduced a secure IT asset disposal strategy, enabling sustainable decommissioning and enhanced ESG reporting.

Standardised Global IT Procurement

  • Centralised IT procurement for 15 regional offices, reducing vendor complexity with a single point of contact.
  • Fully managed global shipping, customs, and tax processes for seamless IT delivery.
  • Precise, ‘to-the-hour’ IT hardware delivery for new office launches in Dublin, Kuala Lumpur, Vancouver, and Sydney.

IT Asset Management & Sustainability

  • Established a global IT asset decommissioning strategy with secure disposal and ESG reporting.
  • Reduced e-waste through scheduled asset collections and secure data destruction.
  • Minimised CO2 impact by optimising IT asset lifecycle management.

Vendor & Product Standardisation

  • Unified IT vendors for consistent product availability, lower costs, and enhanced support.
  • Strengthened vendor relationships to secure better pricing and service terms.
  • Streamlined global logistics to ensure smooth customs clearance and compliance in complex regions.

Centralised IT Visibility & Reporting

  • Built a bespoke, centralised dashboard for complete oversight of:
    • IT purchases & invoices
    • Hardware & software assets
    • Global shipping details & real-time tracking

Software Licensing & Compliance

  • Streamlined licensing agreements to cut costs and simplify vendor management.
  • Introduced proactive license tracking to reduce compliance risks and improve cost efficiency.

Measurable Success: RTK’s Role in Modernising a Global Finance Enterprise

By partnering with RTK, our client achieved global IT standardisation, simplifying procurement and streamlining hardware delivery across 15 offices worldwide. This efficient execution supported the timely opening of new offices and modernisation of staff equipment. RTK’s secure IT asset disposal and sustainability initiatives contributed to measurable ESG improvements, while cost-optimising software licensing and vendor management reduced expenses and enhanced compliance.

  • On-Time, Seamless IT Delivery
  • Global IT, Standardised and Simplified
  • Sustainable IT for a Greener Future

Transformative Results: Impact By Numbers

With the increasing adoption of new technologies, such as AI, organisations face continually growing threats from cyber attacks that demand a robust, integrated security strategy. Historically, defence in depth was the holy grail of cyber security, however this was long before organisations faced the sophisticated threats that exist in today’s digital world. Now, having enterprise-grade security integrated seamlessly into your business-critical applications is the next generation of cyber security solutions.

  • 15 Global Office Locations Supported
  • 10,000+ Assets Delivered
  • 5 New Offices Onboarded Seamlessly
  • 246,000 Kilograms of Embedded C02 Savings
  • 1167 Laptops’ Service Life Extended by 18-24 Months

Conclusion

RTK has empowered a leading global finance service provider to achieve a fully optimised, globally scalable IT operation that supports both digital transformation and business growth, while enhancing efficiency, security, and sustainability. RTK’s expertise in IT procurement, asset management, and ESG reporting has provided the client with a single, trusted partner for their global IT needs.