Reduce Dell support costs by up to 60% without replacing your hardware
Trusted, independent Dell TPM support for servers, storage and networking, delivering extended hardware lifecycles while neutralising OEM support costs.
Is Dell Third-Party Maintenance right for your IT estate?
Go beyond your current OEM Dell infrastructure support.
Reduce Dell Support Costs
Realise up to 60% in TCO reduction compared with OEM-led maintenance, saving IT teams over £100,000 in OpEx savings per year.
Extend Hardware Lifespan
Continue beyond EOSL and EOL, ensuring you maximise your infrastructure investment far beyond the typical 5–8-year cycle.
Avoid Forced Upgrades
Reduce dependency on Dell refresh timelines by extending the lifecycle of your current hardware with spares, repairs and like-for-like refurbished infrastructure.
Flexible Support Contracts
Customised to match your business’ critical support requirements, ranging from 24x7x365 support to specific SLAs including 4-hour response.
Single Vendor for Multi-Vendor Environments
One contract, one vendor. Remove complexity by building a truly modular TPM contract that supports your unique estate.
Our Dell TPM Service Includes
Support Dell Across Your Entire Infrastructure Estate
We not only deliver Dell TPM, but our maintenance teams also provide support across multi-vendor environments.
Trusted by Enterprise IT Infrastructure Teams
60%
cost savings
3M
number of supported devices
200+
response times
Dell TPM Frequently Asked Questions
Is third-party Dell support reliable?
Yes. RTK Dell TPM is built for business-critical estates, delivered by senior, certified engineers with direct escalation — no Tier-1 queues — under 24/7/365 coverage and locally staged, Dell-compatible spares. You keep enterprise-grade support on the hardware you already run, including systems Dell has moved past EOSL, without the OEM cost or refresh pressure.
Will this affect my warranty?
Third-party maintenance applies once your Dell hardware is out of OEM warranty or past EOSL, so in most cases there’s no active Dell warranty to affect — TPM is what continues cover after the manufacturer’s ends. If a unit is still under an active Dell warranty or ProSupport agreement, moving it to third-party service can affect that OEM entitlement, so estates typically transition to RTK at renewal or EOSL. We’ll map your hardware by lifecycle stage so nothing moves across before it should.
What hardware do you cover?
RTK supports Dell server, storage and networking estates well beyond EOL and EOSL, including PowerEdge servers (rack, tower, blade and modular); Dell EMC storage such as PowerStore, PowerVault, Unity, SC/Compellent, EqualLogic and PowerScale/Isilon; PowerSwitch networking; and VxRail hyperconverged infrastructure.
If a specific model isn’t listed, ask — we can almost always cover it.
How fast is your response time?
RTK offers a guaranteed 4-hour on-site response as standard for critical systems, with flexible tiers to match each site — from 24×7 with 4-hour response down to business-hours 4-hour and next-business-day options. SLAs are set per site rather than as one rigid package, so your fastest response goes where it matters most.
How does pricing compare to OEM support?
You keep enterprise-grade cover while removing OEM cost and lock-in. RTK typically reduces Dell maintenance spend by up to 60% versus ProSupport and OEM renewals, with flexible contract terms in place of rigid tiers and no pressure to refresh hardware to Dell’s timeline. The saving comes from the support model, not from cutting service.
Can you support multi-vendor environments?
Yes — this is where RTK stands apart. We consolidate Dell, HPE, Cisco, IBM and your wider estate under one modular contract, with a single point of contact and consistent SLAs across every platform. Since the Dell EMC portfolio itself already spans servers, storage and networking, we can unify all of it — and everything around it — under one agreement.
Get a Dell TPM Cost Comparison vs OEM
See how much you could save on your Dell support contract.