Ensure Continuous Performance Across Your Cisco Infrastructure Beyond OEM Support
Independent Cisco TPM support for networking, servers and storage that ensures rapid response, minimises downtime, and maintains performance across your infrastructure.
Is Cisco third-party maintenance right for your IT infrastructure?
Rethink your approach to OEM Cisco support
Maintain Uptime
Ensure continuous performance across your Cisco infrastructure with enterprise-grade support designed to minimise downtime and maintain critical network operations.
Rapid Response & Resolution
Access guaranteed 4-hour on-site response and fast fault resolution to reduce operational disruption and keep your network performing at all times.
Avoid Forced Upgrades
Evade vendor-driven refresh cycles that don’t align with your business needs, extending the life of your existing Cisco infrastructure without compromising performance.
Extend Hardware Lifespan
Maintain reliable performance beyond EOSL and EOL, allowing you to maximise the value of your Cisco infrastructure without unnecessary capital expenditure.
Reduce Cisco Support Costs
Lower maintenance spend by up to 60% compared to OEM support, while maintaining high-performance coverage across your infrastructure.
Single Vendor for Mulit-Vendor Environments
Simplify support across your infrastructure with a single contract, ensuring consistency across Cisco and your wider estate.
What Our Cisco TPM Service Includes
Maintain Uptime Across Your Entire Infrastructure Environment
We support Cisco as part of complex, multi-vendor environments, allowing you to consolidate support under a single contract while maintaining consistent performance and uptime across your infrastructure.
Trusted by Enterprise IT Teams
60%
cost savings
3M
number of supported devices
200+
response times
Cisco TPM Frequently Asked Questions
Is third-party Cisco support reliable for network-critical environments?
Yes. RTK Cisco TPM is built for infrastructure where downtime isn’t an option.
Our clients receive certified engineers and direct access to senior technical staff from the first call — no Tier-1 call scripts or triage queues — backed by 24/7/365 coverage and locally staged Cisco-compatible spares. The result is enterprise-grade support that matches or exceeds what you’d expect from OEM cover, on the hardware your network already runs on.
What response times can I expect for Cisco hardware failures?
RTK offers a guaranteed 4-hour on-site response as standard for critical systems, with flexible tiers to match the criticality of each site — from 24x7x365 with 4-hour response to next business day options. Because SLAs are set per site rather than as a rigid one-size package, you apply your fastest response times where they matter most and control cost elsewhere.
What happens if a critical Cisco device fails?
You raise the fault with a single point of contact and reach a senior engineer immediately. We run remote diagnostics to isolate the issue, then dispatch a field engineer with a tested, Cisco-compatible replacement part from spares staged near your site — arriving within your agreed SLA. You deal with one team from first call to resolution, not a chain of hand-offs.
How do you minimise downtime across Cisco infrastructure?
Through proactive sparing and fast escalation. RTK positions Cisco-compatible spares close to your critical sites so replacement parts aren’t waiting on shipping, pairs remote diagnostics with straight-to-senior-engineer access to cut time-to-resolution, and manages everything under one contract with a dedicated account owner. The aim is to resolve faults before they become outages, and to restore service fast when hardware does fail.
What Cisco hardware and systems do you support?
RTK supports Cisco networking, security and data-centre estates well beyond OEM EOL and EOSL, delivered by senior, Cisco-certified engineers. Coverage spans:
- Switching — Cisco Catalyst access, distribution and core switches, and Nexus data-centre switches across multi-speed 10/25/50/100/400G environments.
- Routing — enterprise and service-provider routers connecting your sites to each other and to the cloud.
- Security appliances — Cisco firewalls and security hardware protecting your network edge and core.
- Collaboration and unified communications — Cisco contact-centre and UC infrastructure.
If a specific model or family isn’t listed here, please reach out to our team. With trusted Cisco specialism behind our service, we can almost always support your hardware.
How does Cisco TPM compare to OEM support in terms of performance and cost?
You keep enterprise-grade support while removing OEM cost and lock-in.
RTK typically reduces Cisco maintenance spend by up to 60% versus OEM renewals, with flexible SLAs in place of rigid tiers and no pressure to refresh hardware to a vendor’s timeline. Performance is designed to match or exceed OEM cover; the saving comes from the support model, not from cutting service.
Can you support Cisco alongside other vendors under a single agreement?
Yes — this is where RTK stands apart. We consolidate Cisco, HPE, Dell, IBM and your wider multi-vendor estate under one modular contract, with a single point of contact and consistent SLAs across every platform. One agreement, one vendor, one team — instead of managing separate OEM renewals per manufacturer.
Compare Your Cisco Support Options Beyond OEM
Ensure continued performance while identifying cost savings across your infrastructure.