Client Background

Our client is a specialist insurer providing innovative risk management and insurance solutions worldwide, operating across major regions, including Europe, the U.S., and Asia. With operations in key financial hubs they continuously enhance their IT infrastructure to support a growing workforce and ensure seamless operations.

As part of its recent focus on technology modernisation and sustainability, the insurance specialist required a highly bespoke global IT lifecycle management strategy.

Challenge: Balancing Innovation with Sustainability

As the organisation modernised its offices and data centres, a structured, sustainable approach
to IT asset management became essential. Balancing data security, operational efficiency, and
ESG priorities during this global transformation presented several key challenges:

IT Decommissioning & Data Security
With legacy assets being retiring globally, the client needed a secure, standardised process across all sites.

  • Strict compliance with GDPR, CCPA, and internal policies was essential.
  • On-site data erasure and destruction had to be guaranteed across all operating regions.

Infrastructure Gap During Cloud Migration
During their Azure migration, ageing on-premise systems posed a risk to project timelines and performance.

  • Legacy on-premise systems would not meet the agreed migration timelines.
  • Enterprise-grade data centre equipment to be sourced and deployed in the US, UK, and, Ireland.

Logistics & Operational Efficiency
A fragmented supply chain created inefficiencies in managing redundant and end-of-life IT assets.

  • Requested end-to-end logistics: secure collection, storage, and shipments.
  • Centralised asset coordination to improve delays and lifecycle management and shipping coordination.

IT Repurposing & Staff Engagement
To promote reuse and staff access to quality tech, an internal employee buyback program was required.

  • A secure, branded platform for discounted, refurbished IT purchases was required.
  • Requested improved sustainability and staff engagement through extended asset lifecycle.

Sustainable IT Disposal & ESG Reporting
The organisation required a disposal strategy that met ESG goals while maximising residual IT asset value.

  • Resale and value recovery of retired assets to offset costs and reinvest in future transformation.
  • To document carbon offsets and e-waste avoidance for ESG reporting.

Solution: Transforming with Strategic IT Lifecycle Management

To address these challenges, the specialist insurer partnered with RTK to deliver a bespoke,
end-to-end IT lifecycle solution—optimising secure decommissioning, sustainable asset disposal, and employee-focused reuse.

Data Erasure & Secure IT Decommissioning

  • Fully managed decommissioning across 20+ global sites, with certified data erasure, onsite degaussing, and full chain of custody tracking.
  • Delivered a secure, compliant process that enabled safe device reuse or resale in line with global regulations.

Accelerated Cloud Migration

  • Sourced and deployed high performance refurbished servers with Nvidia GPUs, avoiding 5–6 week OEM lead times and costly interim spend.
  • Provided AI-ready infrastructure to support workloads during cloud transition across all major data centre locations.

Internal Employee Buyback Portal

  • Designed and operated a fully branded internal portal featuring real-time stock listings, employee-only discounts, secure payments, and post-sale support.
  • Managed logistics, delivery, warranty handling, and provided reporting on sales revenue and reinvestment returns.

Sustainable Disposal & ESG Alignment

  • Prioritised refurbishment and resale of IT assets to minimise e-waste and extend device lifecycles, improving enterprise sustainability.
  • Delivered ESG-aligned reporting to track environmental impact and support sustainability goals.

IT Logistics & Operational Efficiency

  • Centralised global inventory tracking and accelerated hardware provisioning to improve access and productivity.
  • Streamlined logistics for secure asset collection, storage, and redeployment across all locations.

Through these solutions, RTK delivered a compliant, cost-efficient, and sustainable IT asset strategy that supports both transformation and long-term ESG goals

Measurable Success: How RTK Transformed an Insurance Leader’s IT Estate

RTK empowered the client to achieve their outcomes by implementing a standardised process to all end of life and decommissioned hardware. By aligning a hardware strategy across all 20+ office locations globally, the specialist insurer was able to confidently align to both compliance and ESG targets, optimising costs through resale while also offering accessible hardware to staff.

By bridging the gap between cloud and on-premise deployments, RTK provided an accelerated route to cloud, aligning with the client’s transformation goals.

Transformative Results: Impact By Numbers

  • 100% Global Data Protection Regulation Compliant
  • 10,000+ Assets Processed
  • 250+ Asset Resold on Buyback Portal
  • 3,523.94 UK Tonnes in Estimated C02e Savings
  • 270.1 UK Tonnes Diverted from Landfill

Conclusion

By partnering with RTK, our client has achieved a secure, efficient, and sustainable IT lifecycle. A structured decommissioning process, combined with a branded buyback portal, has extended device lifecycles, increased employee engagement, and reduced electronic waste.

IT asset resale has generated cost savings, reinvested into modernisation, while seamless global asset management has improved operational efficiency. With full compliance to global data protection regulations, the insurance leader is now positioned for a future-ready IT strategy aligned with its ESG commitments.