Client Background

Our client is a prominent provider of tax, audit, and advisory services, supporting businesses across a wide range of sectors. Operating from multiple UK locations and supported by a global network spanning over 160 countries, they are committed to delivering services with responsibility, integrity, and sustainability at the core.

As the organisation expanded and adopted new digital initiatives, an effective IT asset management strategy became vital to support its growing, geographically dispersed workforce.

Challenge: Managing IT Assets Across a Growing Organisation

Since 2018 partnering with RTK to streamline IT device processes, collaborating on multiple projects. Rapid growth, modernisation, and transformation across their office estate introduced a set of unique IT challenges:

1. Complex IT Asset Logistics & Lifecycle Management

Managing IT across 18 locations, each with distinct hardware requirements, posed logistical challenges that often delayed equipment provisioning and retrieval. This impacted the organisation by:

  • Critical IT hardware not reaching offices on time, slowing projects and reducing staff productivity.
  • Legacy and returned devices not being efficiently retrieved, securely stored, or reallocated, leading to wasted resources and lost funds.

2. Secure IT Asset Disposal & ESG Compliance

With access to confidential customer data, our client required a secure and compliant process for decommissioning, data erasure, and IT asset disposal to mitigate cybersecurity risks and prevent data leakage from legacy devices.

  • Compliance with stringent data security regulations was critical due to sensitive client and business information.
  • The organisation aimed to align IT asset disposal with ESG goals, minimising e-waste and enhancing sustainability efforts.

3. Resource Optimisation & IT Workforce Efficiency

The professional services organisation sought to maximise operational efficiencies by leveraging RTK’s objective expertise. Together, they identified opportunities to enhance critical IT processes that were limiting workplace utilisation:

  • Internal IT staff were handling Level 1 tasks, such as desk moves and equipment installations, diverting focus from high-priority IT functions.
  • Large refresh and cloud migration projects created a surplus of redundant IT assets, necessitating structured management and monetisation strategies to reinvest in IT initiatives.

Our client required a reputable IT partner capable of streamlining operations, improving data security, and optimising IT asset utilisation.

Solution: Managing a growing Organisation’s IT Asset Modernisation at Scale

To address these critical challenges, RTK implemented a comprehensive IT Asset Management (ITAM) solution, allowing the client to efficiently manage, track, and optimise its IT assets while providing expert guidance on maximising resource utilisation.

Legacy IT Asset Collection & Secure Disposal
To streamline the end-to-end management of legacy or redundant IT, RTK implemented a scalable, repeatable solution applicable across all business locations:

  • Nationwide IT asset collection
    Ensuring all devices were logged, securely transported, and accounted for.
  • Certified data erasure & sanitisation
    Ensuring compliance with industry standards, with digital certificates accessible via an online portal.
  • Resale of viable IT assets
    Allowing the client to reinvest funds into IT modernisation projects.

Streamlined IT Logistics & Storage
With new technologies continuously being implemented, a structured, repeatable process for requesting and delivering devices to staff was essential:

  • Secure storage and provisioning
    Ensuring IT assets were readily available for deployment as required.
  • Optimised logistics between HQ and regional offices
    Improving the efficiency of hardware deployment and retrieval.

On-Demand IT Engineering & Workforce Efficiency
To keep employees focused on core IT projects, a standardised process for routine hardware implementation was introduced:

  • On-demand Level 1 & 2 IT support
    Allowing the internal IT team to prioritise strategic initiatives instead of routine tasks.
  • Desk moves, equipment installations, and office IT setup
    Provided across 18 locations, reducing strain on in-house IT staff.

By integrating these services, RTK established a scalable, efficient IT asset management strategy that minimised complexity and enhanced operational efficiency.

Measurable Success: RTK’s Transformative ITAM Solution

Through a strategic IT asset management partnership, RTK helped the client achieve significant operational, financial, and sustainability improvements across their organisation, including:

  • Significant budget reallocated to future IT transformation projects.
  • Thousands of IT assets securely decommissioned, improving ESG compliance and sustainability.
  • Enhanced data security through certified data erasure, ensuring regulatory compliance.

Conclusion

RTK’s strategic IT asset management partnership has empowered our professional services client to drive sustained operational efficiency and future-ready IT transformation. By optimising asset lifecycle management, ensuring secure decommissioning, and aligning with ESG commitments, RTK has helped the client refine their IT strategy while maximising cost efficiency and compliance. This continued collaboration supports their long-term growth, resilience, and dedication to responsible IT management.