Client Background

Our client is a leading London-based charity dedicated to transforming the lives of individuals who are experiencing, or at risk of homelessness. Operating across multiple sites, including a flagship resource centre in the heart of central London, with another newly opened facility within close proximity; the organisation delivers a comprehensive range of life-changing services. These include housing support, healthcare, employment pathways, and frontline outreach, all designed to prevent homelessness and support long-term recovery and independence.

As the charity expanded its services and infrastructure, the need for a robust, scalable, and easy-to-manage physical security solution became increasingly urgent. Protecting vulnerable individuals and ensuring the safety of frontline staff emerged as a critical operational priority.

Challenge: Building a Safer, More Connected Environment

The charitable organisation faced several critical challenges as it sought to upgrade its physical security capabilities:

Outdated CCTV Infrastructure
The charity’s legacy Samsung CCTV system relied on on-premise DVR servers which, lacked remote access, while offering limited smart features. Maintenance was also costly and time-consuming.

Disconnected Multi-Site Security
Managing security across multiple London locations became increasingly difficult without a centralised, cloud-accessible platform. Operational visibility and coordination suffered as a result.

Duty of Care to At-Risk Populations
Real-time physical security was essential to protect both clients and staff. However, the existing system was not user-friendly for non-technical teams and lacked rapid incident response capabilities, increasing operational risk.

Solution: Modernising Security with RTK & Verkada

To overcome these issues, our client selected Verkada’s hybrid cloud security platform—delivered and supported by RTK. This solution combined intuitive technology with robust infrastructure support for a secure, connected, and future-ready environment.

Physical Security:

  • 140+ Verkada smart cameras and intercoms deployed across all sites
  • Replaced outdated DVR-based systems with a cloud-first platform
  • Enabled real-time monitoring, remote access, and AI-led smart alerts
  • Centralised security management through a unified cloud dashboard
  • Built-in scalability to support future growth

Partner Execution:
RTK led the complete implementation lifecycle, from procurement to installation and training, while continuing to provide long-term infrastructure support.

Measurable Success: Enhancing Security, Empowering Operations

By deploying Verkada with RTK, our client achieved:

Integrated Security Visibility
A single-pane dashboard which now delivers real-time oversight across all sites, enabling quicker, more informed decision-making.

Faster Incident Response
The charity can retrieve footage within seconds and manage user access remotely, streamlining incident handling and administrative oversight.

Reduced IT Burden
Verkada’s cloud-first model eliminates on-site server maintenance, storage requirements and drastically lowers ongoing support requirements.

Predictable Long-Term Investment
With a 10-year product warranty and RTK support, the organisation benefits from cost certainty and a reduced total cost of ownership.

Transformative Results: Impact by Numbers

• 140+ Verkada cameras and intercoms deployed
• 0 legacy servers required post-upgrade
• 10-year product warranty delivering long-term value
• 4 sites connected through secure leased line infrastructure

Expanded Value: Supporting Infrastructure Beyond Security

As a trusted partner, RTK delivered a suite of complementary services to reinforce the charity’s broader IT ecosystem:

WAN Connectivity
Provisioned high-speed leased line connectivity across four sites; ensuring reliable cloud access and operational uptime.

Meraki Network Deployment
Procured and installed Meraki switches and access points to strengthen local network performance and security.

IT Asset Disposal (ITAD)
Secure, compliant decommissioning of legacy hardware and end-user devices to support ESG goals.

On-Demand Engineering
Provided flexible access to certified engineers for rollouts, troubleshooting, and day-to-day operational support.

Client Perspective

“We needed a system that was easy to manage, reliable, and future-ready. RTK and Verkada delivered exactly that, and more. We now have the peace of mind that our sites and the people we serve are protected every day.”
– Charity Representative

Conclusion

With RTK’s expert delivery and Verkada’s advanced technology, our client now benefits from a unified, scalable, and future-ready security platform. The result is a safer environment for those who rely on the charity’s services, and a more efficient operation for those who provide them.

  • Real-time, centralised monitoring across all sites
  • Cloud-first, server-free architecture
  • Reduced operational complexity and cost
  • Improved response times and data control
  • End-to-end IT lifecycle support

Looking to strengthen your security infrastructure with long-term value and trusted delivery? Talk to an RTK advisor.